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your one-stop contact lens distributor of choice
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ECP WebSolutions
Stop Losing Your Contact Lens Patients to Online RetailersEvery three seconds there is an online search for an eyecare provider-related product or service. Is your practice prepared to capture its fair share of the 110 million online searchers in the U.S.?Stop losing your contact lens patients to other direct-to-consumer e-tailers. ECP WebSolutions can help! Imperial Optical’s ECP WebSolutions can provide your practice a fully customized website with the ability to offer your contact lens patients the convenience of online or toll-free phone ordering of contact lenses 24 hours a day, 365 days a year. Convenience With ECP WebSolutions, patients can go to your website or call an automated toll-free number to reorder contact lenses, 24 hours a day. ECP WebSolutions automatically: Processes patient credit cards in real-time.
Sends the orders to Imperial Optical to fulfill.
Follows-up with the patient to make sure that they received the proper items.
Sends the patient and your staff an e-mail when the patient's prescription is expiring.
With ECP WebSolutions, you'll never leave a patient "on hold", and your staff will never need to take credit card information over the phone again.
Control ECP WebSolutions gives your staff total control over the refill process. Your staff controls: The patient's prescription, including expiration date and number of refills.
The price of lenses and shipping.
Optional volume discounts and free shipping.
The system will even automatically send you an e-mail if a patient tries to place an order using an expired prescription!
Communication ECP WebSolutions gives your practice powerful tools to market to your existing patient base. A built-in mass-mailing system capable of sending thousands of e-mails per minute to your patients at a very low cost.
Filtering based on demographics such as age or prescription.
The ability to rapidly import existing email lists.
Simple to Set Up and Use ECP WebSolutions was designed to make people's lives easier, not more complicated. It can be used by staff and patients, regardless of their technical skill (patients don't even need a computer to access it). Imperial Optical sets the system up for your staff, and provides hands-on training before the system goes online. So whether your staff are computer aces or novices, they can easily master the system. Our startup package includes: Comprehensive site setup & testing by our staff.
Two telephone-training sessions with your staff.
Printed staff user manuals.
A customized intake & marketing form, suitable for printing and handing out to patients.
Proven Reliability – The PatientWire Platform ECP WebSolutions was built around the PatientWire platform. PatientWire is professionally operated and maintained. Centralized management means no maintenance hassles for your staff, or the need to deal with messy software upgrades. PatientWire is in use at hundreds of eye care practices around the United States.
The system has a record of 99.9% availability (this level of reliability is on par with the largest e-commerce systems, including eBay and Amazon.com.)
Routine security audits & stringent administrative practices keep your data safe.
Call us at 800-367-8422 or send us an e-mail today to learn how you can start putting the power of the Internet to work for your practice and your patients. ECP WebSolutions is a Registered Trademark of Imperial Optical, Inc. ECP WebSolutions is powered by PatientWire™ technology. |
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